Quality of Life, Comfort and Support. 

CraigCare Ascot Waters’ palliative care aims to ensure quality of life, comfort and support for loved ones during end of life care.

Palliative care (also known as end of life care or hospice care) is about providing support, care and love for a person whose illness means that they are unlikely to recover.

We aim to improve our residents’ quality of life to ensure a comfortable stay during this period. We have registered nurses with palliative care expertise and we also partner with local specialist palliative care teams, doctors and other health care providers to ensure best practice in management of pain, provision of comfort and respect. Emotional, physical and social support, and treatment is also provided as part of the palliative care nursing approach.


CraigCare Ascot Waters implements the CraigCare End of Life Trajectory tool. This tool provides clinicians with clear directives of stipulating the advanced care planning strategies to support residents in alignment with their palliative trajectory. It ensures choices and goals of residents is paramount. It empowers staff in making decisions for residents that are supportive of outcomes that promote quality of life. This avoids nursing staff focusing on improving clinical outcomes when, in some instances, this may not be the focus of the resident due to their palliative trajectory.

Successful evaluation of CraigCare’s End of Life Trajectory tool includes the following:

  • Open communication with families and residents.
  • Enhanced understanding for all staff regarding the trajectory pathways.
  • Opportunities to ensure care, medications, and support systems are implemented for all residents across the different trajectory stages

Feedback from medical professionals, including General Practitioners and Registered Nurses who have been exposed to the tool include the following:

  • “Identifies residents that may fall between the cracks, and allows for early clear communication with families and planning for future intervention.”
  • “Love it, helps to determine level of care. Prompts nurses and carers to get information organised.”
  • “Very important that we have a clear idea of family wishes. Also important to discuss with family all options and give support and encouragement in different decisions.”

CraigCare’s palliative care approach is tailored according to individual’s needs. This means the services offered will be different for each resident’s needs and stage. CraigCare does everything in our power to ensure all needs are met to ensure a dignified and comfortable end of life stay. A holistic approach ensures CraigCare address areas of physical, social and spiritual wellbeing.

Quality Team

CraigCare is proud of its highly qualified and well-trained team of carers and support staff. Our staff are carefully selected and we invest in keeping them happy. As a result, they tend to stay a long time. This benefits our residents by allowing them to develop strong, longer-term bonds with their carers and support crew.

A key initiative of CraigCare relating to staff and their development is our HATs (High Achieving Teams) program. This is a program designed for continuous improvement in our services to residents with five areas of focus: teamwork, dining experience, clinical service, customer service and lifestyle.

CraigCare has been one of Australia’s most respected and trusted residential aged care providers for over 40 years. We do absolutely everything possible to make sure our aged care communities feel as close to home as possible.

We do this through forming and maintaining a strong sense of connection – connection to the right medical team, connection to family and friends, connection to staff, connection to nature, and connection to the local Perth community.

As your loved one’s ageing journey advances, you will have peace of mind knowing we’ll be right there, supporting you and your loved one through every stage, with access to our clinical expertise inclusive of dementia and palliative care services, and ongoing lifestyle support.

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